Tuesday, April 13, 2010

CRM Usage Report

One of customer wanted to have the possibility to see who and when was working in CRM. I knew that MVP David Jennaway had created such solution based on IIS's logs. No matter how I tried - I failed to implement it. Logs weren't written to log database. Also this approach doesn't work in IFD deployment scenario.

So I left this idea and begun develop own solution.

Solution will consist of 3 parts:
1. DataBase.
2. Plugin which will fill log database (it will registered on most usable messages - Execute, RetrieveMultiple, Retrieve, Create, Update, Delete).
3. Report which will display the data.

DataBase. I decided not to use the CRM database to store users' activity information because of performance. I've created table to store data. This table can be created with following script:

CREATE TABLE [dbo].[UserLog](
[UserId] [uniqueidentifier] NULL,
[UserName] [varchar](max) NULL,
[OrgName] [varchar](max) NULL,
[RecordDateTime] [datetime] NULL,
[SourceHost] [varchar](max) NULL



Plugin function is to retrieve information about user, organization and IP address of the user's computer. The code of the plugin:

using System;
using System.Collections.Generic;
using System.Text;
using Microsoft.Crm.Sdk;
using Microsoft.Crm.SdkTypeProxy;
using Microsoft.Crm.Sdk.Query;
using System.Data.SqlClient;
using System.Web;

namespace UserActionsLogger
public class UALogger : IPlugin

#region Privates

private readonly string _connectionString = string.Empty;

#endregion Privates

#region CTOR

public UALogger(string config, string secureConfig)
_connectionString = config;

#endregion CTOR

#region IPlugin Members

public void Execute(IPluginExecutionContext context)
//Check that author is application (not async service or webservice)
if (context.CallerOrigin == CallerOrigin.AsyncService ||
context.CallerOrigin == CallerOrigin.WebServiceApi)

//IP retrieving
string hostname = string.Empty;
HttpContext webContext = HttpContext.Current;
if (webContext != null)
hostname = webContext.Request.UserHostName;
if (webContext != null && hostname != string.Empty)
hostname = webContext.Request.UserHostAddress;

//User Name retrieving
Guid curentUserId = context.UserId;
ICrmService crmservice = context.CreateCrmService(true);
systemuser su = (systemuser)crmservice.Retrieve(EntityName.systemuser.ToString(), curentUserId, new ColumnSet(new string[] {"fullname"}));
string username = su.fullname;

//Removing of system accounts
if (username.ToUpper() == "SYSTEM" ||
username.ToUpper() == "INTEGRATION")

//Savig of the data
using (SqlConnection connection = new SqlConnection(_connectionString))

using (SqlCommand cmd = new SqlCommand("", connection))
cmd.CommandText = "Insert Into UserLog(UserId, UserName, OrgName, RecordDateTime, SourceHost) Values(@UserId, @UserName, @OrgName, @recordDateTime, @SourceHost)";
cmd.Parameters.AddWithValue("@UserId", curentUserId);
cmd.Parameters.AddWithValue("@UserName", username);
cmd.Parameters.AddWithValue("@OrgName", context.OrganizationName);
cmd.Parameters.AddWithValue("@RecordDateTime", DateTime.Now);
cmd.Parameters.AddWithValue("@SourceHost", hostname);


catch { }

#endregion IPlugin Members

It is required to pass connection string to log DB in config property at the plugin's step registration. Sample how to register the plugin's step:


SQL Query of the report:

--Creation of temp table to store time intervals
Create Table #TimeTable(StartDate DateTime, EndDate DateTime)

--Filling time intervals table
while @StartDate < @EndDate
Insert Into #TimeTable
Values(@StartDate, DATEADD(minute, @Delta, @StartDate))

Set @StartDate = DATEADD(minute, @Delta, @StartDate)

--Retrieving data for reports
#TimeTable t
Inner Join UserLog u
on u.RecordDateTime > t.StartDate
And u.RecordDateTime <= t.EndDate

--Temp table's deletion
Drop Table #TimeTable


Source code of plugin and report: