This book was written with my CRM MVP and forum fellow Mahender Pal.
I read this book in a single breath and I can assure that this book would be helpful for both beginners and veterans of Microsoft Dynamics CRM world.
Chapter 1 describes common information about CRM - what is it, different deployment options, clients that could be used to work with CRM, software and hardware requirements and out-of-box modules.
Chapter 2 describes basic customization that is available in CRM.
Chapter 3 describes automation points that could be used in CRM without involving of developer into the project - dialogs and workflows.
Chapter 4 gives understanding how CRM business logic could be extended using plugins - serverside triggers that react on different system events.
Chapter 5 gives understanding how developers can extend client side scenarios.
Chapter 6 provides information how external applications can interact with CRM using endpoints in different deployment models.
Chapter 7 provides the description of Mobile Client for CRM.
Chapter 8 shows different basic scenarios that you can face with during implementation of CRM.
I highly recommend to read this book from author who has deep knowledge of all the aspects of implementation of CRM.
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